Política de envío
Shipping Policy
Last updated: October 5, 2026
Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification once your order has shipped.
During periods of high order volume, promotions, or holidays, processing may take slightly longer. If there is a significant delay in the shipment of your order, we will contact you by email.
Shipping Times
Once your order has shipped, estimated delivery is 5–8 business days.
Please note that total delivery time is processing time plus shipping time. For most orders, this means you can expect your package within approximately 7–11 business days from the date you place your order.
All delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather, or other events beyond our control.
Shipping Rates
Shipping rates are calculated at checkout and will be displayed before you complete your purchase.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Please allow 24–48 hours for tracking information to become active in the carrier's system.
If you have not received your tracking number within 5 business days of placing your order, please contact us at [tu-email@tudominio.com].
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, and we cannot guarantee that an address can be changed once an order has been placed.
If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost, Stolen, or Damaged Packages
My Store is not liable for packages that are lost or stolen after the carrier confirms delivery. If your tracking shows delivered but you have not received your package, please contact your local carrier first, then reach out to us and we will do our best to help.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve it.
Customs, Duties, and Taxes
My Store is not responsible for any customs duties, import taxes, or fees applied to your order. These charges, if any, are the responsibility of the customer and are collected by the carrier or local customs authority upon delivery.
Contact Us
If you have any questions about your shipment, please contact us at [tu-email@tudominio.com].
My Store
1209 Mountain Road PL NE, Ste N
Albuquerque, NM 87110
United States